How to convert the non-converted?

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Feb 172012

I was at my local computer special interest group the other day and was speaking with one of the members who owns a shop.  We were catching up and he was interested in knowing what I was doing these days.

When I mentioned that I was in eCommerce and setting up online stores for other businesses he bawked and said he would never want an online store.  As the night went on, I heard him mention how difficult his business was lately and it was mainly due to competition from the online space – wow I thought to myself, how can I convert this guy’s way of thinking that maybe his business wouldn’t be suffering if he too had an online store?

I know some customers will be more difficult to preach the benefits to than others, but I hope that we can help them as much as we can in not just realising the marketplace is changing – but in assisting them to make the transition and give them some confidence in doing so.  Add to my roadmap – try to “sell him the benefits” of having an online store.


It all starts with good customer service.

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Feb 162012

Today, we had a wonderful phone call from one of our customers and were credited on the fantastic customer service we were providing them with their new online store.

Please feel free to visit their new specialty ‘ball joint’ dolls store (re-opening to the public real soon, perhaps within a week or two) –!

Our loyal clients and customers mean everything to us.  Without them, we are nothing.

I was so happy to get good feedback like this.  Not that we are actively seeking it, it’s really nice to get good feedback like this from time to time and really makes the job we are doing, actually worth doing.

Julian and I will always ensure that our business and of course ourselves, provides our customers with the best support we can give.  Guaranteed.


Marketability… surely has to start by looking after yourself!

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Feb 082012

Hello blog, hello world.

Sometimes it’s so easy to focus on the bigger picture and forget about the most important asset you have.


After a relatively difficult morning, I decided to pause and get some lunch today with my good friend and long time business partner Julian. After much deliberation, we decided on a nice pizza at our local pizza place.

It’s lunch time, and all I could do is think about our business! How can we make even better? How can we market to a greater audience? But I never asked myself – what can I do to look after myself more?

It’s was only until now, I had discovered that something important was missing from our marketing and business plans.

This was ensuring our good health and being faithful to ourselves and those around us. Our wellbeing. Our happiness. Without us, without our team, our business is destined to fail. However, why hadn’t we stated anywhere in our marketing and business plans?

It sounds bad to say it, but I can’t help but feel that people can sometimes be cruel. Apparently “first impressions count” and after reading this interesting article, I couldn’t help but realise that sometimes ‘looking good and feeling good about yourself’ is the best marketing tool you can have.

So from today, I have decided to look after myself a little more. Who knows, it could make or break our business.



Welcome to our blog.

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Feb 012012

It’s been a long time deciding whether we should start up our own blog or not. At first I thought it was a balance between time and rewards.

But then today I had the privilege of coming across another scam. What’s somewhat sad, is the poor guy probably didn’t even realise it – he was totally converted. He couldn’t even tell me what he was selling, just talking about percents people could make by only investing a small amount of money and how in just a few weeks over 65000 people had joined. This was at a business function which was actually a pretty good function overall.

If someone wants to make money fast, being part of such scams are not usually the best way to do so, in fact there aren’t that many ‘guaranteed’ ways to make money fast. Usually it involves either lots of luck (winning a lottery for example) or lots of hard work.

My name is Julian and my business along with my trusted business partner Francis, is in eCommerce. As much as I’d love to be able to guarantee my customers of riches to come, the best I can do is offer them a great service and great eCommerce tool at a minimal risk and cost to them.

At we are proudly a legitimate Australian Business where we strive to help other businesses transition into the online space – with a range of affordable Online Store packages, on-site and off-site training options, great customer support (our customers tell us this) and a good turnaround time, we often bend over backwards to make them happy.

visit us today at and create your own Online Store for as little as $2 per month! No joke, no catches, this is our way to say come and give us a go – complete with 7 day no obligation free trial (no credit card required) and 30 day money back guarantee. We aim to please.